New featurePublished 6/28/2026
Automatic language detection
Tickets route to agents who speak the customer's language. Portuguese, French and English at launch.
★ #6 OVERALL
47
47
Helpali
VERIFIED DOMAINTight customer support, even with a three-person team.
Helpali ranks #1 of 1 in Help Desk on Hackdvisor, with a Hack Score of 47/100 and a 4.5/5 rating across 4 verified reviews.
About
Helpali centralizes email, chat and forms in a shared inbox built for small support teams. Auto-assignment, saved replies, collision detection: nobody answers the same ticket twice.
The public knowledge base is written in the same tool and automatically suggests the right articles to customers as they type. A third of tickets get solved before reaching the inbox.
Reports track what matters without drowning the team: first response time, resolution rate, satisfaction. SLA targets are set per customer type, with automatic escalation on breach.
LAUNCHED IN
2020
VENDOR
Helpali Lda
PLATFORMS
Web · API
DEPLOYMENT
Cloud
Features
Collision-free shared inbox
One agent opens a ticket, the others see it live. No more double replies.
Proactive knowledge base
Relevant articles appear while the customer types. A third of tickets avoided.
SLA per customer type
Different commitments for premium accounts, with automatic escalation.
Essential reports
First response, resolution, satisfaction. Three numbers tracked, not thirty.
Screenshots
2 SCREENSHOTS
Integrations
SlackNativen8nAPIZapierZapier
Updates
Official changelog ↗ImprovementPublished 3/5/2026
Search 3x faster
New search infrastructure: instant results even across 500,000 archived tickets.
SecurityPublished 1/28/2026
Mandatory two-factor authentication
2FA becomes mandatory for all admin accounts. Guided activation in settings.
Machine-checked transparency
Six public links, checked automatically. A passing check = full points on the transparency signal.
Pricing
PRICING MODEL
Subscription
STARTING AT
29 €
FREE TRIAL
14 days
Verified reviews
Write a review4.5
4 reviews · 75% verified
Ease of use4.5
Features4.1
Support4.8
Value for money4.5
Julia Andrade · Customer Success Lead, 11-50
GROWTH · GT_1Y · APRIL 2026 · ✓ VERIFIED PROOF OF USE
O suporte deles é o melhor anúncio do produto
“Migramos de uma ferramenta muito maior e não sentimos falta de nada. A base de conhecimento proativa reduziu nossos tickets em 30 % no primeiro trimestre. O suporte da Helpali responde em minutos.”
Karim Benali · Responsable support, 11-50
GROWTH · 3_12M · NOVEMBER 2025 · ✓ VERIFIED PROOF OF USE
“La détection de collision a éliminé les doubles réponses qui nous faisaient passer pour des amateurs. Les SLA par type de client sont exactement ce qu'il nous fallait pour nos comptes premium.”
Verification
✓ VERIFIED DOMAINDOMAIN
helpali.example.com
CLAIMED PROFILE
Not yet
ON HACKDVISOR SINCE
July 2026
PROFILE UPDATED
18 minutes ago
VERIFIED REVIEWS
3 of 4
Frequently asked questions
GENERATED FROM THE PROFILEWhat is Helpali?
Helpali is a Help Desk, Live Chat software, launched in 2020. Its profile details features, integrations and verified reviews.
How much does Helpali cost?
Helpali pricing starts from 29 €. Exact details live on the vendor's pricing page, linked from the profile.
Which platforms does Helpali run on?
Helpali is available on Web, API and exposes an API.
How good are Helpali's reviews?
Helpali shows an average rating of 4.5/5 across 4 verified reviews, and a Hack Score of 47/100 computed with a public methodology.
Your software?
Claim this profile to publish your updates, reply to reviews, verify your domain and activate your dofollow link.